I take a pride in providing a high standard of customer care.  All jobs are confirmed by a quote and if you require any additional work, I am happy to provide a further quote.

I work to The Consumer Protection from Unfair Trading Regulations, 2008, which places a duty on me not to trade unfairly.  I must not deceive my customers or omit important information and will not use aggressive sales techniques.  When I come to quote for you, I will not outstay my welcome and will not pester or harass you once I have sent you the quote.

I will give you a minimum cooling off period of at least 7 calendar days, once you have accepted the estimate, in order to cancel the contract.

Under the Supply of Goods and Services Act 1982, I have a legal obligation to provide a service:

• with reasonable care and skill
• for a reasonable price, if no price is agreed before I commence work
• within a reasonable time, if no timescale is agreed, I must have a good reason for delays and keep you, the client, informed at all times.

I must also put problems right if things go wrong due to faulty or poor quality workmanship and this must also be done in a reasonable time.

My aim, however, is to go further than that and offer the best service I can, to you, my client.  Customer care is essential to the smooth running of my business.

I am honest and reliable and will be courteous and respectful to you and your property at all times.  I will keep you informed of any changes or problems and will advise you before starting any work that will involve extra costs to those in your quote.

I take time to prepare surfaces and ensure care and attention to detail.  My work is durable and to a high standard.

Your furnishings will be protected during the work and I will clean up, using my own equipment, when I have finished the job.

I hold £1,000,000 Public Liability cover, so if things do go wrong,  You are covered. 

If things do go wrong, call me, if you are not entirely satisfied, I will do my best to put things right for  you.

I am also a member of the Buy With Confidence Scheme, run by Trading Standards.  In order to become an approved member, I underwent a series of detailed background checks, including a review of any complaints received.  References are taken up from previous customers and I have to abide by the scheme's code of conduct.  The scheme is run independently by local authority Trading Standards Services directly.  I will be monitored by Trading Standards on an ongoing basis and you can rest assured that any problems will be dealt with fairly and if a resolution cannot be reached, you can turn to Trading Standards for advice.  Consumer Direct can also offer information and advise.

For further information on the Buy With Confidence Scheme, visit  www.buywithconfidence.info  

Approved Trader

For more information about the scheme visit

www.buywithconfidence.info

or phone 01243 642124